Customer Support Specialist - 1st Level Support:

Job Type: Full-Time / Part-Time
Location: Seattle, WA
Contact Email: humanresources@speedhostingz.com

About Our Company:

EPC-TECHNOLOGIES, INC. / Speedhostingz.com, is an international web hosting provider serving hundreds of thousands of small business customers and large corporations throughout the world. Founded in 1994, EPC-TECHNOLOGIES, INC. / Speedhostingz.com, is one of the fastest growing web hosting companies in North America.

Position Description

We are seeking a talented Customer Service Representative to join our ever expanding 24/7.

Position Type:

The individual MUST be willing and able to work shifts outside of regular business hours (weekends also required). Please state your availability on your cover letter.

This position would be an excellent opportunity for someone who enjoys interacting with external customers on the phone, via live chat, and via e-mail.

Position Responsibilities:
Provide hosting information, upgrade options, pricing, and account information to existing/prospective clients via phone, live chat services, and email.

Input customer-related information into tracking software in a timely and accurate manner.

Re-route customer calls to Technical Support or Billing Teams as appropriate.
Escalate issues to Team Leader, Customer Service Manager as required.

Qualifications:
Minimum Education Requirements
University/College degree.
General business-related courses preferred.
Minimum Experience Requirements
1-3 years experience in a 24/7 customer service / call center environment. Previous customer service experience an absolute must!
Basic familiarity with web, ftp, email, and domain hosting technology. Previous similar work experience beneficial.
Previous insides sales experience beneficial.
Technical Skills Requirements

Familiarity of website hosting and email services.

Basic general knowledge of Linux, Windows and networking concepts ideal.

Soft Skills Requirements

Must have ***excellent*** command of the English language.

Excellent oral and written communication skills.

Must have excellent e-mail and phone etiquette.

Individual must be motivated, enthusiastic, patient and able to work independently as well as in a team environment.

Individual must be efficient and able to multi-task.

Individual must be able to learn quickly

EPC-TECHNOLOGIES, INC. is an equal opportunity employer that offers excellent compensation and benefits. We would like to thank all applicants for their interest, however, only those meeting the above minimum requirements will be considered. Please send your resume with a cover letter and references to: humanresources@speedhostingz.com

No phone calls please!